Prices

Unless otherwise indicated, all prices listed on our website are in Canadian Dollars. All prices are subject to an additional 5% Federal Goods and Services Tax (GST) for trips in Canada, this is not applicable for international trips.

Payment

We accept cash, email transfer (Canadian banks only), and international wire transfers. Please get in touch for payment details.

Booking policy

A deposit (typically 25%; see trip description for the exact amount) is required at the time of booking to confirm your reservation. Final balance is due 2 months in advance of your trip start date, unless specified otherwise on the trip information package and/or your invoice. You will be invoiced for your payments after you confirmed that you would like to book the trip. Only after the deposit is paid, your booking is confirmed. For bookings made less than 60 days in advance, full payment is due upon booking.

Cancellation Policy

  • More than 60 days prior to trip start dates: full refund except a $100 administration fee.

  • 30-60 days prior to trip start date: full refund minus the 25% deposit

  • Less than 30 days prior to trip start date: no refund

Note that some trips will have a specific cancellation policy that may look slightly different and will be outlined in the specific trip information package. This will be based on the cancellation policy of third parties involved for the specific trip.

Should you wish to transfer your registration to someone else, substitutions are permitted provided they meet all the requirements of the program (replacement need to be approved by Stenberg Guides). All cancellations must be received in writing by email to info@stenbergguides.com. If your trip is interrupted due to an injury, illness, family emergency, etc, you will not be refunded. Please see below for information regarding travel, medical and trip cancellation insurance.

In the unlikely event that Stenberg Guides must cancel a program for any reason, full or partial refunds will be provided. The amount will be determined by the costs associated with the specific trip. Where Stenberg Guides are contracting third party companies such as huts, helicopter, and transportation, the costs associated will be refunded based on the cancellation policy of each third party. Costs not retrievable from the third party will not be refundable. In these circumstances a partial refund will be provided, or in some circumstances, the option to defer the trip cost to a future trip. 

Insurance 

It is strongly recommended that you purchase travel insurance, medical insurance, and trip cancellation insurance to protect you in the event of a cancellation due to unforeseen circumstances. We also advise that you ensure your chosen medical insurance provider covers the cost of emergency rescue and evacuation. In the unlikely event of an emergency in the field, participants will be responsible for all costs associated with a rescue, including the use of helicopters, ambulances and hospitals/clinics, which can all be quite expensive, particularly if you are not a Canadian citizen.

Waivers 

All participants are required to sign a Release of Liability, Assumption of Risks and Indemnity Agreement prior to the start of the program. By signing this agreement, you waive certain legal rights. Refusal to sign this waiver will result in the cancellation of your package or program with no refund. The waiver will be made available for signing in person at the start of your program; however, participants are also required to read, understand and agree to the waiver prior to any payment. So we ask that you spend time reviewing the waiver in advance.

Please be in touch if you require a waiver in a different language than English, and please don’t hesitate to be in touch if you have any questions about the waiver prior to arrival!

Registration Form 

To maximize everyone’s safety, all participants are required to complete our Registration Form, which includes medical information, and submit it with their deposit at the time of booking. Should we question your ability to safely complete the program, or should we feel that your condition may compromise the safety of others, you may not be allowed to participate, in which case we will not process your payment. In the event that we have concerns about your physical health, we will contact you to discuss and invite you to do the same. Please click HERE to fill out our Registration Form.